Trust in Businesses' Use of AI Improves Slightly

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Gallup·news.gallup.com/poll/694688/trust-businesses-improves-sli...

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Gallup polling data providing empirical evidence of public trust levels toward corporate AI use; useful for informing AI governance discussions and understanding societal reception of AI deployment as of 2025.

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Importance: 42/100news articlenews

Summary

A 2025 Gallup poll finds that only 31% of Americans trust businesses to use AI responsibly, though this represents a slight improvement from prior surveys. Americans are increasingly neutral rather than negative about AI's societal impact, but concerns about job market disruption remain prominent.

Key Points

•31% of Americans trust businesses to use AI responsibly as of 2025, a slight increase from previous years.
•Public sentiment is shifting toward neutrality on AI's impact rather than outright negativity.
•Job market disruption remains a top concern among Americans regarding AI deployment.
•Low public trust in corporate AI use has implications for AI governance and deployment policy.
•The data reflects a gap between industry AI adoption pace and public confidence in responsible use.

Review

The Gallup survey provides a nuanced snapshot of American attitudes toward artificial intelligence, highlighting a shift from predominantly negative perceptions to a more balanced view. From 2023 to 2025, the percentage of Americans believing AI does more harm than good decreased from 40% to 31%, with 57% now viewing AI as having equal amounts of harm and good—a significant attitudinal transformation. The research underscores persistent concerns about AI's economic implications, with 73% of respondents believing AI will reduce total jobs over the next decade. While younger Americans show slightly more optimism about potential job creation, the overall sentiment remains cautious. The survey's key contribution lies in demonstrating the complex public perception of AI: a growing acceptance tempered by continued skepticism about technological and employment impacts. Businesses are challenged to not only showcase AI's benefits but also address ethical concerns and maintain public trust through transparent practices.

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 WASHINGTON, D.C. &mdash; About a third (31%) of Americans say they trust businesses a lot (3%) or some (28%) to use artificial intelligence responsibly. Americans&#39; trust in the responsible use of AI has improved since Gallup began measuring this topic in 2023, when just 21% of Americans said they trusted businesses on AI. Still, just under half (41%) say they do not trust businesses much when it comes to using AI responsibly, and 28% say they do not trust them at all.


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 These findings from the latest Bentley University-Gallup Business in Society survey are based on a web survey with 3,007 U.S. adults conducted from May 5-12, 2025, using the probability-based Gallup Panel.


 Most Americans Neutral on Impact of AI 


 When asked about the net impact of AI &mdash; whether it does more harm than good &mdash; Americans are increasingly neutral about its impact, with 57% now saying it does equal amounts of harm and good. This figure is up from 50% when Gallup first asked this question in 2023. Meanwhile, 31% currently say they believe AI does more harm than good, down from 40% in 2023, while a steady 12% believe it does more good than harm.


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 The decline from 2023 to 2025 in the percentage of Americans who believe AI will do more harm than good is driven by improvements in attitudes among older Americans. Generally speaking, older Americans are less concerned than younger Americans when it comes to AI&rsquo;s total impact on society. While skepticism about AI and its impact exists across all age groups, it tends to be higher among younger Americans.


 Majority of Americans Are Concerned About AI Impact on Jobs 


 Those who believe AI will do more harm than good may be thinking at least partially about the technology&rsquo;s impact on the job market. The majority (73%) of Americans believe AI will reduce the total number of jobs in the United States over the next 10 years, a rate that has remained stable over the past three years in which Gallup has asked this question.


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 Younger Americans aged 18 to 29 are slightly more optimistic about the potential of AI to create more jobs. Fourteen percent of those aged 18 to 29 say AI will lead to an increase in the total number of jobs, compared with 9% of those aged 30 to 44, 7% of those aged 45 to 59 and 6% of those aged 60 and over.


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